Troubleshooting Guide

Users are unable to see the GRC for Jira plugin in the issue panel of the Jira issue screen.

Potential Cause: The plugin might not be activated or visible in the default view of the issue screen.

Solution

1. Locate the 'GRC for Jira' Button:

   • Navigate to the issue screen where you are experiencing the issue.

   • Look for a button labeled 'GRC for Jira'. This button is usually located under the issue summary at the top of the issue screen.

     Open

     

     Location of the button to activate the plugin

2. Activate the Plugin:

   • Click on the 'GRC for Jira' button. This action should make the GRC for Jira plugin panel visible in your current issue screen.

3. Verify Plugin Display:

   • After clicking the button, check the issue panel to see if the GRC for Jira plugin is now displayed.

   • If the plugin appears, it is now activated for your current session.

4. Persistent Visibility Issue:

   • If the plugin still does not appear after these steps, there may be additional issues related to user permissions or plugin installation. In this case, contact your Jira administrator for further assistance.

Users are encountering error messages while running plugin Setup or GRC Project initialization.

Potential Causes:

1. The plugin installation script is not compatible with clients Jira instance metadata (fields, statuses, schemes).

Solution

1. Contact Just GRC Support Team:

   • Our support team monitors setup processes closely and promptly addresses any issues as they arise. To expedite resolution, we may sometimes need additional details about your Jira instance. It would be beneficial to establish direct communication with your Jira admin. This proactive approach ensures we can quickly resolve any challenges and enhance your setup experience.